Shipping policy

Shipping Policy

Effective Date: March 26th 2026
Company Name: MIC
Website: micards.ca

1. Order Processing Time

All MIC products are custom-made and engraved to order.

  • Orders are typically processed within 1–3 business days
  • Processing time may vary during high-demand periods
  • Orders are not shipped on weekends or holidays

Once your order is completed, it will be shipped according to the selected shipping method.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Canada: 3–10 business days
  • United States: 5–12 business days
  • International: 7–20 business days

Please note: Delivery times are estimates and not guaranteed.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email.

  • Tracking may be provided depending on the shipping method selected
  • Some lower-cost shipping options may not include tracking

4. Delays & Carrier Issues

MIC is not responsible for shipping delays caused by:

  • Postal carriers (e.g., Canada Post, USPS, etc.)
  • Weather conditions
  • Customs processing
  • High shipping volumes

Once an order has been shipped, it is under the responsibility of the carrier.

5. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

  • MIC is not responsible for orders shipped to incorrect or incomplete addresses
  • If an order is returned due to an incorrect address, additional shipping fees may apply

6. Lost or Stolen Packages

MIC is not liable for lost or stolen packages once marked as delivered by the carrier.

If your package is marked as delivered but not received:

  • Contact the shipping carrier directly
  • Check with neighbors or your local postal office

7. Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged product and packaging

We will review the situation and determine an appropriate resolution.

8. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs fees, duties, or taxes
  • MIC has no control over these charges and cannot predict them

9. Order Changes & Cancellations

Due to the custom nature of our products:

  • Orders cannot be changed or cancelled once production has started
  • Please ensure all details are correct before placing your order

10. Contact Information

For any shipping-related questions:
Website: micards.ca